BUY VOUCHER

We want you to feel secure and comfortable during your stay.  To help you prepare for your stay at The George here is a breakdown of what you can expect from the check-in experience to check out.

At all levels hand sanitiser is available for all staff, delivery drivers, and contractors at entry points to the hotel and each outlet has a kit that includes; hand sanitisers, protective face masks, disposable gloves, tissues and disinfectant sprays.

Each area of the hotel has its own designated NZ COVID Tracer QR Code.  It is a New Zealand Government requirement that you scan in, alternatively, you can complete the manual register.

Our team has been trained in how to assist you if you become unwell during your stay.  Additional cleaning, sanitizing measures will be put in place if a guest becomes unwell during their stay.  If you start to feel unwell during your stay, please isolate yourself in your room and call Reception (Dial ‘0’).

COVID-19 Protection Framework

Due to recent New Zealand Government policy announcements, we would like to advise you that once New Zealand enters the COVID-19 Protection Framework system (otherwise known as the traffic light system) we will be requiring all guests aged 12 and over entering our hotel facilities* to produce their vaccine pass. It has been indicated that this will be from 3 December 2021. 

 

*This includes our restaurant, public areas, event and meeting facilities and accommodation. 

  

If you have any questions or concerns about this requirement, please do get in touch with us via email at [email protected] or phone us directly on 03 379 4560. 

You can find more information about the COVID-19 Protection Framework at the below links:

 

ALERT LEVEL 4

We have made the decision to protect our staff, their families and our wider community so at level 4 our hotel is closed. 

The hotel will reopen at Level 3. 

Reservations can still be made directly through our website or via email at[email protected]

ALERT LEVEL 3

At Level 3 our hotel will be open. 

Essential staff including front line, kitchen, front office, and housekeeping will be working on-site at the hotel.  Social distancing measures will be in place between shifts. Only essential contract work will be carried out on-site so you may see contractors in or around the hotel with a contractor pass displayed.  Administrative staff including our Reservations team will be working remotely.

Face masks are mandatory at Level 3.  Please help us look after our team as they keep you secure and comfortable during your stay by respecting any social distancing measures. You may notice a short delay in service between shift times as we give our team space to depart their work zone and the new team members to arrive. 

If you do not have a mask or need a new one, please ask one of our team as we do have a supply of masks for our guests.  At Level 3 masks are mandatory.

Physical distancing measures will be in place at Level 3 at all times and in all areas of the hotel. 

 

Check-in:  Our usual seated check-in service will operate. Social distancing measures will be in place and you will see barriers around the reception counter to ensure this.

Concierge/Porter Service: While we are at Level 3 we request that you handle your own luggage. A trolley is available for collection from Reception.

Public areas: Contact tracing QR Codes will be in place in each area of the hotel including the lobby, 50 Bistro, and event spaces.  If you do not have a smartphone, we will also be running a manual register.   For hotel guests, your registration card acts as a contact tracing register.

Additional cleaning protocols will be in place. 

Please keep to your ‘bubble’ when using the guest lift – only one ‘bubble’ at a time.   Public toilets of the 1st (ground) floor, 2nd floor and 3rd floor and The Residence are closed.  Hotel guests are to use the facilities in their own room.

Restaurant: For local residents and non-hotel guests takeaway coffee, tea & tisanes are available along with a takeaway high tea menu. This must be pre-ordered and pre-paid.  The restaurant is closed and a restricted room service menu is available.

Room Service: A restricted room service menu will be available. 

Breakfast – the doorknob menu is available

Lunch & Dinner - can be ordered by calling 50 Bistro/Room service from your room to place your order.

The 50 Bistro team will call you when your room service is ready, and the order will be delivered to your room.  Our team member will ring the bell and place tray on the floor.  Please wait for our staff member to move away from your room entrance before you open your door to retrieve your meal.

The 24-hour room service menu is not available at Level 3.

Event Spaces: At level three gatherings of 10 or more people are prohibited.

Gym/Fitness Room: The gym/fitness room will be closed during Alert Level 3.

Mountain Bikes: Under Level 3 regrettably our guest mountain bikes are not available.

Housekeeping Services: A housekeeping pack including fresh linen will be provided to you – please contact Reception or Concierge if you would like a fresh housekeeping pack.

There is no turndown service at Level 3.

A full housekeeping service of rooms will be done on departure and rooms will be deep cleaned, disinfected and left for a minimum of 1 day and a maximum of three days between guests.

Laundry: The guest laundry is closed under Level 3.

Check out:  Express Check-Out only – the express check-out form will be provided under your door on the morning of your departure. 

 

ALERT LEVEL 2

At Level 2 our staff will be wearing facemasks in all service areas at all times, conducting additional surface cleaning during shifts, and also engaging in physical distancing.  Please help us look after our team as they keep you secure and comfortable during your stay by respecting the physical distancing measures.  Administrative staff will be back on site with limitations on team members in each office to allow for social distancing measures.  There may be a small delay in response times to emails and phone calls during shift change over as we allow for office spaces to be sanitised.

Any external contractors are engaged as required without restriction – so you may see contractors in or around the hotel with a contractor pass displayed and wearing facemasks. 

Check-in: Our usual seated check-in service will be in place.  Social distancing measures will be in place and you will see barriers around the reception counter to ensure this.

Concierge/Porter Service: Our usual Concierge/Porter services are available under Level 2.

Public areas: Contact tracing QR Codes will be in place in each area of the hotel including the lobby, restaurant, and event spaces.  If you do not have a smartphone, we will also be running a manual register.   For hotel guests, your registration card acts as a contact tracing register.  Everyone (over the age of 12) entering the building should take advantage of contact tracing measures.

The public toilet facilities on levels 1,2 and 3 will have signage in place to advise one guest at a time through the access doors.

Additional cleaning protocols will be in place. 

Masks must be worn when moving through the public areas at all times. 

Restaurant: A guest register and QR code are provided at the entrance to the restaurant. Tableware such as salt & pepper shakers will be provided on request and disinfected between uses.  Condiments will be provided on a single-serve basis.  Only a la carte menus are available i.e. no buffet service.

Tables will be spaced at least 1m apart.  All orders should be made from your table.  No orders will be accepted at the bar or counter.  A maximum of 100 people (excluding staff) is permitted in the restaurant area at any one time.  You do not have to wear a mask while in the bar & restaurant area. 

Masks must be worn when moving through the public areas at all times. 

Room Service:  Full room service menu is available, 24 hours a day.

Event Spaces: A guest register and QR Code is provided for each event space.  Please observe social distancing practices.   Catering at events will be individually packaged or plated meals.  Our team will work with you to ensure social distancing between event groups.  There is a maximum limit of 100 people at an event (excluding staff).

Wherever possible events will have one entry point and one exit point.  The public toilet facilities on levels 1,2 and 3 will have signage in place to advise one guest at a time through the access doors. 

Gym/Fitness Room:  Our gym and fitness room is open for your convenience limited to one guest at a time.  Please ask reception or concierge to provide you with a key to this facility. Please use the sanitiser spray and towels to wipe down equipment after use. 

There is a limit of one guest at a time in the hotel gym. 

Mountain Bikes: At level 2 our mountain bikes and helmets are available for guest use.

Housekeeping Services: Daily housekeeping service and turndown service operate as normal. We request that you depart your room while our team is conducting the daily housekeeping service.

Laundry: Our guest laundry is available 7 days a week from 7am until 9pm but is limited to one guest at a time.

Check out: Our usual seated check-out and express check-out services will operate.  Social distancing measures will be in place, and you will see barriers around the reception counter to ensure this.

 

ALERT LEVEL 1

At Level 1 all of our front line and guest-facing staff are operating at normal levels.  Any external contractors are engaged as required without restriction – so you may see contractors in or around the hotel with a contractor pass displayed.  Administrative staff will all be back on site and operating during normal business hours. 

Check-in: Our usual seated check-in experience will operate.

Concierge/Porter Service: Our usual Concierge/Porter services are available.

Public areas:  Contact tracing QR Codes will be in place in each area of the hotel including the lobby, restaurant, and event spaces.  If you do not have a smartphone, we will also be running a manual register.   For hotel guests, your registration card acts as a contact tracing register.

Restaurant: A guest register and QR code is provided at the entrance to the restaurant.

Room Service: Full room service menu is available, 24 hours a day.

Event spaces:  A guest visitor register and QR Code is provided for each event space. 

Gym/Fitness Room:  Our gym and fitness room is open for your convenience.  Please ask reception or concierge to provide you with a key to this facility. 

Mountain Bikes: At level 1 our mountain bikes and helmets are available for guest use.

Housekeeping Services:  Daily housekeeping service and turndown service operate as normal.

Laundry: Our guest laundry is available 7 days a week from 7 am until 9 pm.

Check out: Our usual seated check-out and express check-out services will operate.

What our patrons say

Had a great stopover at the George. Very friendly helpful people lovely service. Comfortable bed. thanks for the bear nice touch. Would recommend for an easy location for Summer walks exploring the Centre and catching up on your rest.

Exceptional, Such a lovely hotel. Staff were extremely helpful. Breakfast was excellent

As soon as you walk in you feel the weight on your shoulders lift.

Our three day stay at The George was a wonderful and relaxing experience. The hotel is a 5-10 minute walk to downtown but a short walk to the Botanic Gardens and Avon River which provide outstanding opportunities for both city adventure and leisure exploration. The real highlight for us, after several days of travel was a complimentary laundry room on the second floor with washers, driers and laundry detergent.