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Terms & Conditions

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Accommodation Cancellation Policy

  • FIT travellers / Individual travellers

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    To cancel accommodation, kindly notify us via email or in writing by 6:00 pm, two days before your scheduled arrival date.

    You can email us at

  • Cancellations due to Covid-19

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    If you have booked directly with the hotel and need to cancel due to a change in New Zealand Alert Levels related to COVID-19, there will not be a cancellation fee.

    If your booking was made through an Online Travel Agent, please reach out to them directly for assistance. Phone 0800 100 220

  • No show charges

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    Regular cancellation policies will be in effect. To avoid charges, please contact the hotel directly to modify or cancel your booking.

    In case of a “no-show” or late cancellation, a charge equivalent to one night’s tariff will apply.

  • Third-Party bookings / Online travel agents

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    If you have made your reservation through a travel agent, online booking platform, or other third party, please contact your booking provider directly for assistance.

Looking for the perfect gift?

The perfect gift for any occasion.  Surprise a friend, a colleague, or even the employee of the month with a luxury experience at The George. 

  • Check In & Check Out

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    Check-in time is after 2:00 pm
    Check-out time is before 11:00 am

  • Luggage storage

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    We are more than happy to store luggage should you arrive prior to or depart after these times.

  • Non-Smoking

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    The George is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke.

  • Credit card policy

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    When settling your account on departure and paying by credit card a 2.5% credit card surcharge will apply.

Special Offers

  • TGH_Family Package

    Family Holiday Offer

    Experience warmth and luxury with our family offering this winter.

    Special Offers
  • TGH_Gourmet Indulgence

    Gournet Indulgence

    Embark on the perfect culinary getaway to indulge your inner foodie or treat someone special.

    Special Offers
  • TGH_Wellness Package

    Urban Wellness Escape

    Where luxury, style and wellbeing unite.

    Special Offers
  • TGH_Premium Executive

    Premium Bed & Breakfast

    Experience our signature attentive service.

    Special Offers
  • TGH_Romance Package

    Romance Experience

    Enchanting moments, love blossoms at The George.

    Special Offers


Bruce Scott (my husband) held his 90th Birthday Party in the Conservatory attached to 50 Bistro on Saturday night. We spent a considerable amount of time beforehand, liaising with both Daniel and Aiden regarding venues and menus – and the result was absolutely superb. The venue was attractive with delightful ambience; the menu choices were all of excellent quality; the special birthday cake was magnificent; and the service provided by Sherena and others was impeccable. Everyone that we dealt with at The George (including Reception, who provided a wheelchair for Bruce’s use that evening) was so kind, sympathetic, attentive and knowledgeable. We and our guests were able to sit back and truly enjoy the evening as the excellent George staff guided us along. So thank you, one and all, for a very special evening. We’ll be back again! With sincere thanks and good wishes,

– Hilary and Bruce Scott