Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status: Registered
Entity type: NZ Limited Company

ACCOMMODATION CANCELLATION POLICY
Accommodation cancellations must be communicated to us by email or in writing by 6:00 pm, two days prior to your arrival date.
In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable.

CHECKIN & CHECKOUT
Check-in time is after 2:00 pm
Check-out time is before 11:00 am.

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive prior to or depart after these times.

NON-SMOKING
The George is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke.

CREDIT CARD POLICY:

From 1 November 2020 when settling your account on departure and paying by credit card a 2.5% credit card surcharge will apply.

What our patrons say

“Exceptional, Such a lovely hotel. Staff were extremely helpful. Breakfast was excellent”

“Our three day stay at The George was a wonderful and relaxing experience. The hotel is a 5-10 minute walk to downtown but a short walk to the Botanic Gardens and Avon River which provide outstanding opportunities for both city adventure and leisure exploration. The real highlight for us, after several days of travel was a complimentary laundry room on the second floor with washers, driers and laundry detergent.”

“Amazing Service! Staff were very friendly and accommodating. I was given a bike to see the city. Staff showed me how to use it and helped me plan my day. My room was very tidy and well presented with an amazingly comfortable bed.”

“We enjoyed a lot our stay at the George! The staff is very thoughtful, the hotel is confortable, quiet with large and sunny bedrooms, large beds, nice bathrooms. Close to the park and to the center. Excellent breakfast”