Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status:Registered
Entity type:NZ Limited Company

ACCOMMODATION CANCELLATION POLICY
Accommodation cancellations must be communicated to us by email or in writing by 6:00pm, two days prior to your arrival date.
In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable.

CHECKIN & CHECKOUT
Check in time is after 2:00pm
Checkout time is before 11:00am.

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive prior to or depart after these times.

NON-SMOKING
The George is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke.

What our patrons say

“You tick every single box, superb staff, wonderful room, amazing restaurant. Mum and Dad absolutely loved their stay with you. You spoilt them. From our family to yours, thank you!”

“Probably THE hotel in Christchurch. Very professional but still personal service. Perfect location close to Hagley Park and Botanic Garden. Nice rooms, good breakfast, good restaurant, good food at the bar, very helpful and knowledgeable concierge. A place to feel at home immediately.”

“This is the only place you want to stay when visiting Christchurch. Every single person who works here just wants to help you, just ask and it's done. The best staff I've ever come across. Thank you.”

“Every single staff member we met was spectacular, especially everyone on the front desk and concierge team. We were greeted with genuine smiles each time we walked through the lobby and were consistently given good and sincere information. They made our stay great.”