Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status: Registered
Entity type: NZ Limited Company

ACCOMMODATION CANCELLATION POLICY

FIT Travellers / Individual Travellers

Accommodation cancellations must be communicated to us by email or in writing by 6:00 pm, two days prior to your arrival date. Email [email protected]

Cancellation Due to COVID-19

If you have made your booking directly with the hotel and need to cancel your accommodation reservation due to a change in the New Zealand Alert Levels due to COVID-19 there is no cancellation fee. If you have made your booking through an Online Travel Agent please contact your booking provider directly for assistance.

No Show Charges

These will apply as normal. To avoid this charge, please contact the hotel directly to amend/cancel your booking. In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable. Phone 0800 100 220

Third-Party Bookings / Online Travel Agents

For guests who have booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

CHECK IN & CHECK OUT

Check-in time is after 2:00 pm
Check-out time is before 11:00 am.

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive prior to or depart after these times.

NON-SMOKING

The George is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke.

CREDIT CARD POLICY

From 1 November 2020 when settling your account on departure and paying by credit card a 2.5% credit card surcharge will apply.

What our patrons say

“Welcoming and helpful staff. Delicious dining at 50 Bistro with great kids menu. Lovely cocktails too for harried parents! Comfortable beds. Love the teddy bears at turn down! Great central location next to Hagley Park, Botanical Gardens and the Museum.”

“I stayed at the George recently and was impressed with the impeccable service given by all staff members. Friendly, polished and professional, they were a credit to the hotel. The evening meal at the Bistro was excellent, and I was surprised to realise that the hotel does a turn down service - complete with chocolate and "George", a little momento teddy bear to take home (which I did,I just couldn't resist!). It's a wonderful hotel, close to the city, yet set in a very green and peaceful part of town. I wouldn't hesitate to stay again, and plan to next time in a personal capacity with my husband. Kohinui 24 March 2022”

“Service is excellent with well-appointed rooms and perfect location. We even got a free teddy bear to take away which was an unexpected bonus! Its the small things right. Great coffee and rooms were recently renovated, bed was first class.”

“It was beautiful and so comfortable to stay in. Very clean and well maintained. The staff were exceptional. Every staff member we came across was so helpful, friendly, and professional. We were so impressed.”