Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status:Registered
Entity type:NZ Limited Company

ACCOMMODATION CANCELLATION POLICY
Accommodation cancellations must be communicated to us by email or in writing by 6:00pm, two days prior to your arrival date.
In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable.

CHECKIN & CHECKOUT
Check in time is after 2:00pm
Checkout time is before 11:00am.

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive prior to or depart after these times.

NON-SMOKING
The George is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke.

What our patrons say

“We stayed in one of the Park View suites. Amazing view though the autumnal willows to the Avon River. Truly wonderful colours as the sun set. The Park suites have to be one of the best hotel rooms in Christchurch.”

“This is the only place you want to stay when visiting Christchurch. Every single person who works here just wants to help you, just ask and it's done. The best staff I've ever come across. Thank you.”

“Service was incredible - I have never felt so well treated by everyone I encountered. The bistro even made me a custom meal to work around my food allergies. I can't say enough good things about you, the services you provide and your outstanding staff.”

“You tick every single box, superb staff, wonderful room, amazing restaurant. Mum and Dad absolutely loved their stay with you. You spoilt them. From our family to yours, thank you!”