Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status: Registered
Entity type: NZ Limited Company

ACCOMMODATION CANCELLATION POLICY

FIT Travellers / Individual Travellers

Accommodation cancellations must be communicated to us by email or in writing by 6:00 pm, two days prior to your arrival date. Email [email protected]

Cancellation Due to COVID-19

If you have made your booking directly with the hotel and need to cancel your accommodation reservation due to a change in the New Zealand Alert Levels due to COVID-19 there is no cancellation fee. If you have made your booking through an Online Travel Agent please contact your booking provider directly for assistance.

No Show Charges

These will apply as normal. To avoid this charge, please contact the hotel directly to amend/cancel your booking. In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable. Phone 0800 100 220

Third-Party Bookings / Online Travel Agents

For guests who have booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

CHECK IN & CHECK OUT

Check-in time is after 2:00 pm
Check-out time is before 11:00 am.

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive prior to or depart after these times.

NON-SMOKING

The George is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke.

CREDIT CARD POLICY

From 1 November 2020 when settling your account on departure and paying by credit card a 2.5% credit card surcharge will apply.

What our patrons say

“Our three day stay at The George was a wonderful and relaxing experience. The hotel is a 5-10 minute walk to downtown but a short walk to the Botanic Gardens and Avon River which provide outstanding opportunities for both city adventure and leisure exploration. The real highlight for us, after several days of travel was a complimentary laundry room on the second floor with washers, driers and laundry detergent.”

“We enjoyed a lot our stay at the George! The staff is very thoughtful, the hotel is confortable, quiet with large and sunny bedrooms, large beds, nice bathrooms. Close to the park and to the center. Excellent breakfast”

“Exceptional, Such a lovely hotel. Staff were extremely helpful. Breakfast was excellent”

“Love it here. If you want amazing service, great location and awesome rooms then this is the place for you. I love coming to stay here when I am visiting family. The beds are so comfortable and the blackout curtains are great to help with a good nights sleep. The staff are lovely and it's nice to see the same faces when returning to The George.”