Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status: Registered
Entity type: NZ Limited Company

ACCOMMODATION CANCELLATION POLICY

FIT Travellers / Individual Travellers

Accommodation cancellations must be communicated to us by email or in writing by 6:00 pm, two days prior to your arrival date. Email [email protected]

Cancellation Due to COVID-19

If you have made your booking directly with the hotel and need to cancel your accommodation reservation due to a change in the New Zealand Alert Levels due to COVID-19 there is no cancellation fee. If you have made your booking through an Online Travel Agent please contact your booking provider directly for assistance.

No Show Charges

These will apply as normal. To avoid this charge, please contact the hotel directly to amend/cancel your booking. In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable. Phone 0800 100 220

Third-Party Bookings / Online Travel Agents

For guests who have booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

CHECK IN & CHECK OUT

Check-in time is after 2:00 pm
Check-out time is before 11:00 am.

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive prior to or depart after these times.

NON-SMOKING

The George is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke.

CREDIT CARD POLICY

From 1 November 2020 when settling your account on departure and paying by credit card a 2.5% credit card surcharge will apply.

What our patrons say

“From the moment I stepped into The George Hotel, to having left, the experience was one of great customer service and outstanding moments that made it memorable. Would stay again!”

“As soon as you walk in you feel the weight on your shoulders lift.”

“We stayed at The George 6 years ago on our first honeymoon and returned here to start and end our month long second honeymoon around the South Island. As usual, the facility was excellent, and the service outstanding. Make sure you try the smoked salmon on the breakfast buffet, and if you need anything rely on Alex and Mark to assist you. Hands down the best hotel on the South Island.”

“It was beautiful and so comfortable to stay in. Very clean and well maintained. The staff were exceptional. Every staff member we came across was so helpful, friendly, and professional. We were so impressed.”